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How to Win Friends and Influence People
by Dale Carnegie

ASSIGNMENT:
Show examples of 7 of these concepts used in business.

Fundamental Techniques for Handling People:

1. "Don't criticize, condemn or complain."
2. "Give people a feeling of importance; praise the good parts of them."
3. "Get the other person to want to do what you want them to by arousing their desires."

Six Ways to Make People Like You:

1. "Be genuinely interested in other people."
2. "Smile."
3. "Remember and use people's names."
4. "Encourage others to talk about themselves and listen to them."
5. "Discuss what the other person is interested in."
6. "Make the other person feel important."

Twelve Ways to Win People to Your Way of Thinking:

1. "Avoid arguments."
2. "Show respect for the other person's opinions. Never tell someone they are wrong."
3. "If you're wrong, admit it quickly and emphatically."
4. "Begin in a friendly way."
5. "Start with questions the other person will answer yes to."
6. "Let the other person do the talking."
7. "Let the other person feel the idea is his/hers."
8. "Try honestly to see things from the other person's point of view."
9. "Sympathize with the other person."
10. "Appeal to noble motives."
11. "Dramatize your ideas."
12. "Throw down a challenge."

Nine Ways to Change People Without Giving Offense or Arousing Resentment:

1. "Begin with praise and honest appreciation."
2. "Call attention to other people's mistakes indirectly."
3. "Talk about your own mistakes first."
4. "Ask questions instead of giving direct orders."
5. "Let the other person save face."
6. "Praise every improvement."
7. "Give them a fine reputation to live up to."
8. "Encourage them by making their faults seem easy to correct."
9. "Make the other person happy about doing what you suggest."